0423 767 191

2/271 Beames Ave. Mt Druitt 2770

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FAQ’s

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Most frequentquestions and answers

All our consultations take 30 minutes, we take our time in understanding your injury through a thorough 1-on-1 interview and objective testing to allow for an evidence based supported intervention to help you achieve your goals

No we do not, we accept Medicare plans from your doctor and we submit the claim to Medicare for you. You will typically receive the reimbursement from Medicare 24 - 48 hours after submission. Our full fees will need to be paid.

Yes, we sure do. A HICAPS terminal is available in the clinic. Bring your health fund card with you for on-the-spot claims. If you do not have your health fund card, we can easily print you an invoice which you can directly take to your health insurance to claim your reimbursement.
We are open from 8 - 8 Monday to Friday and 8 - 1 on Saturday. Call to arrange a time that suits you.

Massage therapy, dry needling, cupping, hijama, shockwave, ultrasound, taping, electroacupuncture, exercise prescription, strength and conditioning

Absolutely not, you can attend out of your own accord from word of mouth, social media or via search engines. However, we do need a doctors referral with workers compensation, comprehensive third party (CTP), or medicare referrals.
 
Supporting documents from your doctor like scans (x-ray, ultrasound, MRI, CT scan), referral paperwork, doctor reports OR this can be any collected footage of pictures.
Loose and comfortable clothing around the site of injury is preferable. Appropriate draping is offered in the clinic.
You can expect a thorough 1-on-1 interview to understand your injury as a whole. This is then followed by objective testing manoeuvres to help assist us with the diagnosis you have. This is then followed by a treatment plan which may consist of education, hands on techniques and exercise interventions to help you achieve your goals.
Yes, less than a 24-hour cancellation notice from the time of your appointment will incur a cancellation fee of 50% of the cost of the consultation. This applies for follow-up consults as well.

Yes, we accept Medicare referrals but we do not bulk bill. We process the claim for you after your visit then Medicare will reimburse you directly into your account. We also accept NDIS referrals.

Yes. We offer both 6-month and 12-month rehabilitation packages for patients requiring ongoing physiotherapy following surgery or for longer-term rehabilitation. These packages provide discounted treatment fees while ensuring you receive consistent, personalised care throughout your recovery.

To learn more about our rehabilitation packages and find the option that's right for you, call us on 0423767191.

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